Refund Policy

Last updated 1 October 2026

We want you to be happy with FanReceipts. Here is how cancellations and refunds work.

Monthly plan

You can cancel at any time from your account and keep access until the end of the period you have paid for. We do not refund partial months once the first 7 days have passed. If you are charged by mistake or something is wrong with your first report, contact us within 7 days of the charge and we will review it for a refund.

Annual plan

If you are not satisfied, ask within 14 days of purchase for a refund, less the value of any Deep Dive you have already received as part of the plan.

One-off report and Deep Dive

These are delivered digitally. If a report is not delivered, or fails to reflect the data you supplied because of an error on our side, we will fix it or refund it. Because the report is produced immediately from your data, we do not offer refunds for a change of mind once it has been delivered, unless the law where you live says otherwise. Ask within 7 days of purchase.

Add-ons

The OnlyFans data add-on is refunded with the report it belongs to, on the same terms. If a file you attach cannot be read, we will tell you before you pay.

Promo codes and credits

Codes have no cash value. If you turn a one-off report into a monthly plan within 7 days, we credit the report price against the plan, as described on the pricing page.

How to ask

Use the contact form, tell us which purchase it concerns, and we will reply. Statutory consumer rights are not affected.